Shipping
- Domestic shipping
a. We deliver orders from within Pakistan using reputable courier companies such as Express Cargo Service Shop # G-39-57, Ground Floor, Panorama Centre, Saddar Karachi. We also deliver
domestically using our own riders.
b. We will deliver your order to the address that you provided when placing the order on our website within 15 days of placing
the order. This timeline is only tentative and we shall not be liable for any delays arising out of any events outside our
reasonable control. - International Shipping:
a. We deliver orders outside of Pakistan using reputable courier companies such as DHL, Leopards, Express Cargo Service.
b. We will deliver your order to the address that you provided when placing the order on our website within 15 to 25 days of placing the order, however, this might take longer due to circumstances outside of our control and we shall not be held liable for any such delays. c. You may be required to pay customs, duties, or other taxes upon receipt of goods received by you that have been shipped from Pakistan. Complaints For any complaints or queries in relation to this website, our products, or our service, you can contact us at this number +92 3002198302
or on this email hello@oldleatherworld@gmail.com. We shall use our best endeavors to respond to your complaints or queries within 1 days of receipt. In case of a complaint for any defective or incorrect product, you must ensure that you share proper and complete evidence of receiving an incorrect or defective product such as receipts, pictures, and videos. Cancellations You may cancel any order within 24 hours received of placement. Post-expiry of the aforementioned period, no cancellation requests shall
be entertained by us.
Returns, Exchanges and Refunds - We operate a no return, exchange and no refund policy except where the goods you receive are different from what you
have ordered on our website or defective or damaged. - All goods being returned need to be sent by courier to the following address: Office No G 112- panorama Center, Fatima Jinnah Road Saddar Karachi.”.
- We only accept returns of goods within 30 days of you placing an order through our website.
- Goods that are returned to us must be in a condition that they can be sold again.
- We will credit any refund for any goods returned that are in a saleable condition within 30 days of receipt of the goods
by us. - Instead of a refund, we may also provide you with store credit so that you can exchange the goods you want to return to
purchase any other items from our website of the same value. - You will be responsible for paying for your own shipping costs for returning any goods. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
FAQs – Domestic Shipping:
a. Q: How are domestic orders delivered? A: We deliver orders within Pakistan using reputable courier companies such as Express Cargo Service Shop # G-39-57, Ground Floor, Panorama Centre, Saddar Karachi. We also offer domestic delivery through our own riders.
b. Q: What is the expected delivery time for domestic orders? A: We aim to deliver your order to the address provided during the order placement on our website within 15 days. Please note that this timeline is tentative, and we are not liable for delays caused by events beyond our reasonable control.
International Shipping:
a. Q: How are international orders shipped? A: We use reputable courier companies for deliveries outside of Pakistan, such as many sources I mention some of them .
b. Q: What is the expected delivery time for international orders? A: We strive to deliver your international order to the specified address within 15 to 25 days of placing the order. However, circumstances beyond our control may cause delays, and we are not responsible for such delays.
c. Q: Are there any additional charges for international orders? A: You may be required to pay customs, duties, or other taxes upon receipt of goods shipped from Pakistan.
Complaints:
Q: How can I address complaints or queries? A: For any complaints or queries related to our website, products, or service, please contact us at +92 3002198302 or hello@oldleatherworld.com. We will make our best efforts to respond within 1 days of receipt.
Cancellations:
Q: What is the cancellation policy? A: You can cancel any order within 24 hours to received of placement. After this period, no cancellation requests will be entertained.
Returns, Exchanges, and Refunds:
Q: What is your return policy? A: We operate a no return, exchange, and no refund policy, except in cases where the received goods are different from the order or are defective or damaged.
Q: How can I initiate a return? A: Goods must be returned to the following address: Office No G 112- Panorama Center, Fatima Jinnah Road Saddar Karachi.
Q: When can I return the goods? A: We accept returns within 30 days of placing an order through our website.
Q: What condition should the returned goods be in? A: Goods must be in a resalable condition.
Q: How are refunds processed? A: We will credit a refund for goods returned in a saleable condition within 30 days of receiving the goods. Alternatively, we may provide store credit for exchanges.
Q: Who bears the return shipping costs? A: You are responsible for the return shipping costs, and these costs are non-refundable. If a refund is issued, the return shipping cost will be deducted from the refund.