1. Introduction

At OldLeatherWorld, we are committed to providing you with high-quality products that meet your expectations. We understand that there may be instances where you need to return a product. Therefore, we have implemented a comprehensive 30-day refund policy to ensure your satisfaction.

2. Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

The item(s) must be unused and in their original condition.

We can only process refunds for items that are in their original condition. The product should be unused, undamaged, and free from any signs of wear or tear.

The item(s) must be returned within 30 days of the purchase date.

To qualify for a refund, you must initiate the return process within 30 days from the date of purchase. After this period, we won’t be able to accept returns.

The item(s) must be accompanied by the original receipt or proof of purchase.

We require a copy of the original receipt or proof of purchase to validate your refund request. Please ensure you include this document when returning the item(s).

3. Refund Process

To initiate a refund, please follow these steps:

1. Contact our customer service team at hello@oldleatherworld.com
   to initiate the refund process. Provide them with your order details and the reason for the return.
2. Pack the item(s) securely in the original packaging or a suitable substitute. Make sure the product is well-protected to avoid any damage during transit.
3. Include a copy of the original receipt or proof of purchase with the returned item(s).
4. Send the item(s) to the address provided by our customer service team. We recommend using a shipping method with tracking and insurance for added security.

4. Return Shipping

The customer is responsible for the cost of return shipping unless the item(s) received are defective or incorrect. We advise using a shipping method that provides tracking and insurance to ensure the safe delivery of your return. OldLeatherWorld is not liable for any lost or damaged return shipments.

5. Exchanges

If you wish to exchange an item for a different size or color, please follow the refund process mentioned above. Once we receive and inspect the returned item(s), we will issue a refund to your original payment method. You can then place a new order for the desired item(s) on our website.

6. Contact Us

If you have any questions or concerns regarding our refund policy, please feel free to reach out to our customer service team at hello@oldleatherworld.com. Our dedicated team will be happy to assist you and provide further clarification.

7. Conclusion

At OldLeatherWorld, we value your satisfaction and aim to make your shopping experience pleasant and hassle-free. Our 30-day refund policy ensures that you can shop with confidence, knowing that we are here to address any concerns you may have. We appreciate your trust in our products and services.

8. FAQs

Q1. How long does it take to process a refund?

We strive to process refunds as quickly as possible. Once we receive your returned item(s) and verify their eligibility, it may take several business days for the refund to appear in your account. The exact time may vary depending on your financial institution.

Q2. Can I return an item after the 30-day refund period?

Unfortunately, we cannot accept returns beyond the 30-day refund period. It is essential to initiate the return process within this timeframe to be eligible for a refund.

Q3. Do I need to pay for return shipping?

Unless the item(s) you received are defective or incorrect, the customer is responsible for the cost of return shipping. We recommend using a shipping method with tracking and insurance for secure delivery.

Q4. Can I exchange an item for a different product?

Our refund policy covers exchanges for different sizes or colors. Please follow the refund process mentioned above and place a new order for the desired item(s).

Q5. How can I contact your customer service team for assistance?

You can contact our customer service team at hello@oldleatherworld.com. They will be happy to assist you with any questions or concerns regarding our refund policy.